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Laurène Bobineau Laubreton currently serves as the Customer Success Team Lead at AbeBooks, an Amazon company, where tenure began in January 2020, after progressing from a Senior Customer Success Associate role. Prior to this, Laurène worked at tado° GmbH as a Customer Success Manager, focusing on product expertise, technical support, and community management from July 2017 to January 2020. Earlier experience includes roles at Freeletics as a Customer Engagement Specialist, managing user onboarding and technical escalations, as well as experience in online marketing and translation with Ciao | Shopping Guide GmbH and Ardanuy Ingeniería, S.A. Educational qualifications include a Master in Multilingual Projects Management and a Bachelor in Translation, complemented by international study experiences in Bulgaria.