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Raymond Wong is an experienced IT professional with a strong background in customer support and technical troubleshooting. Currently serving as an IT Helpdesk Specialist at Cellares since February 2022, Raymond has previously held the position of IT Field Service Tech at UCSF Health, where responsibilities included resolving hardware and software issues and maintaining detailed documentation through the ServiceNow ticketing system. Prior experience as a Data Imagery Editor for Apple Inc. involved optimizing processes and enhancing 2D imagery while collaborating effectively within a team. Raymond holds a Bachelor of Science in Business Administration with a focus on Information Systems from San Francisco State University, complemented by foundational education at Galileo Academy of Science and Technology.