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Jennifer Ourada currently serves as the Senior Manager of Customer Service at Abbott, focusing on strategic communication and data-driven decision-making to enhance the Customer Service team. Previously, Jennifer held the position of Director of Global Customer Service at Cardiovascular Systems, Inc. from April 2009 to October 2023, where significant achievements included expanding the department's revenue from $15 million to $250 million annually and developing process improvements that reduced errors by 30%. Jennifer's extensive background features roles such as Senior Customer Service Manager, Customer Service Manager, and Customer Service Specialist, highlighting a commitment to enhancing customer experiences and managing teams in various settings. Jennifer holds a Bachelor of Science in Business, Management, Marketing, and Related Support Services from the University of Phoenix and an Associate's degree in Culinary Arts from North Dakota State College of Science.