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Gem Catlin is an experienced operations and people development leader with a strong background in the hospitality industry. Currently serving as Chief Operating Officer and Operations & People Director at ABBA Voyage since November 2021, Gem has previously held significant roles including Head of People & Development at Urban Pubs and Bars and Salt Yard Group from January 2020 to December 2021, and Head of People and Development at The City Pub Group Plc from December 2015 to November 2019. Gem's early career includes consultancy for several high-growth businesses and managing operations and new openings for various organizations. A proven track record of developing and implementing people strategies at board level underscores Gem's commitment to enhancing organizational performance and employee engagement.