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Marius Insuratelu is an experienced IT professional specializing in ITIL processes and service management, currently serving as the IS Continuous Improvement Lead at ABB. Previous roles include Service Manager at Sonar and ITIL Process Manager at DRƄXLMAIER Group, where Marius focused on process improvement, stakeholder management, and service governance. Marius has also held various positions at HCL Technologies, Xerox, Yara International, IBM, and METRO/MAKRO Cash and Carry, where responsibilities ranged from service delivery management to system administration. Marius holds a Bachelor's degree in Mechanics and Economics from Universitatea ā€žČ˜tefan cel Mareā€ din Suceava and has foundational education from National College of Economics and Public Administration in Romania.