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Theresa Sheffey is an experienced operations professional currently serving as the Director of Operations at AAMI since January 2017, where responsibilities include overseeing daily operations, managing policies and procedures, and handling complex corporate documentation while maintaining confidentiality. Prior to this role, Theresa was the Executive Assistant to the President/CEO at AAMI, managing high-level activities with autonomy and efficiency. Earlier in their career, Theresa served as the Executive Assistant to the Vice President at MITRE from April 2005 to December 2016, demonstrating strong communication skills and a commitment to outstanding customer service.