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Brooks Davis has extensive experience in customer service, insurance application processing, and administrative support. Currently serving as an Insurance Application Processing Specialist at AAFMAA since September 2022, Brooks has previously held roles such as MyChart Team Lead at Inova Health System, where responsibilities included managing technical inquiries from patients, and Billing and Underwriting Coordinator at The Trust, focusing on customer service and data accuracy. Additional professional background includes positions with Allstate as Customer Service Office Manager, MAXIMUS as Customer Support Specialist, and Liberty Mutual Insurance as Medical Billing & Coding Technician, alongside experience in sales with WellCare Health Plans and escalation support at Verizon Wireless. Educational qualifications include training in Business Office Skills and a high school diploma.