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Jenn Clemens is a seasoned professional with extensive experience in technical support and customer service. Currently serving as Technical Support Team Lead at A3 Smart Home since July 2020, Jenn leads a team to create a positive work environment while managing remote troubleshooting, customer interactions, and quality control. Previous roles include Customer Support Analyst at Oracle, where Jenn provided post-sales support, and Sales and Support Administration at MICROS Systems Inc., which involved handling shipping, accounts, and customer records. Jenn also has administrative experience from positions at Hospitality Solutions International and ACS, a Xerox Company, and served as an Avionics Technician in the US Navy, showcasing a strong foundation in technical and operational skills.