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Christopher Smith has a diverse work experience in various companies. In their current role at A. O. Smith Corporation, they serve as the Director of Business Analytics. Prior to this, they worked at Asurion as the Senior Manager of Marketing Analytics, where they led a team and collaborated with cross-functional teams to drive consumer-focused strategies. Christopher also held the position of Manager of CX Analytics at Asurion, where they led a customer segmentation rollout. Before joining Asurion, they worked at KFC in roles such as Strategic Planning Analyst, Development Associate, Franchise Development Coordinator, and Senior Data Management Specialist. Additionally, Christopher has experience as a Coach at Fall City FC and Mockingbird Valley Soccer Club.

Christopher Smith completed a Bachelor of Arts degree in Anthropology from Transylvania University in 2008-2011. Christopher then pursued further education at the University of Kentucky from 2011 to 2013, where they obtained a Bachelor of Arts degree in Anthropology. In 2023-2025, Christopher attended Vanderbilt University - Owen Graduate School of Management and obtained an Executive MBA. Additionally, they hold a Smartsheet Certified User certification from Smartsheet, which they obtained in January 2019.