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Erika Saito is a Customer Success Analyst at 9mm Comunicação, focusing on client relationship management, goal alignment, and the enhancement of client success practices. Previous experience includes freelance work in digital marketing with ES Marketing, and serving as the Digital Marketing Coordinator and Executive Partner at Promova Ilimitada, where leadership was provided to the digital agency Promoclick. A strong background in communication and marketing has been developed through roles such as Head of Communication & Marketing at Nex Coworking, and early experiences as an intern at FEPE and project analyst at Prattica. Erika holds a Bachelor's degree in Social Communication with a specialization in Public Relations from Universidade Federal do Paraná and a certification in Kanban System Design from Kanban University.