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Shelbi Svoboda, PMP, currently serves as the Head of Client Success and Implementation at 9amHealth. With extensive experience in client success roles, Shelbi has held positions such as Senior Director of Client Success at Waltz Health and Senior Director of Customer Success at Alto Pharmacy, where responsibilities included driving customer engagement and satisfaction. Additionally, Shelbi has contributed to the educational sector as an Advisory Council Member for the Customer Experience at The George Washington University School of Business. Further expertise includes a role as Senior Director of Business Development and Account Management at The Health Management Academy, highlighting a strong background in client relations and strategic development.