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Kervon Hamid is an accomplished IT Engineer with over 19 years of extensive experience in the Information Technology field. Currently serving as a Senior Engineer at 7-Eleven since November 2021, Kervon has excelled in various roles including Senior Desktop Support Team Lead at Qualfon USA and Senior Support Engineer at Microsoft. Expertise spans across client/server and network systems, Windows Server administration, Active Directory, Microsoft Exchange, troubleshooting software and hardware, and leading technical implementations. Kervon holds a Bachelor of Business Administration in Computer Information Systems from the University of Houston-Downtown, obtained in 2004.