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Leonardo Silva is a seasoned professional with extensive experience in the gaming and retail industries. Currently serving as a Senior Game & Store Specialist Support Agent at 5CA since August 2021, Leonardo has effectively handled RCA, TNA, and developed upskilling training workshops for colleagues, while providing coaching based on the BIO model. Previously, Leonardo demonstrated expertise in technical issue resolution as a Game Specialist Support Agent and consistently achieved exceptional performance metrics while assisting clients in the gaming industry. Prior experience includes roles as a Salesperson at Sportsdirect.com, focusing on sales goals and merchandising, as well as restaurant service positions at Restaurante Gruta do Fado and AM Canastra, highlighting a strong background in customer service. Leonardo holds a High School Diploma in Restaurant, Catering, and Bar Technician from Beiriz Campo Aberto.