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The Operations Team at 2Contact plays a pivotal role in ensuring seamless execution of day-to-day activities related to our comprehensive range of customer contact services. This team is responsible for managing and optimizing workflows, overseeing service delivery, leveraging IT operations, and ensuring that all processes align with our goal of increasing revenue and enhancing customer satisfaction. Their expertise ensures that proactive and reactive customer interactions are executed efficiently, supporting the "Get, Keep and Grow Customers Strategy" of our clients.