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Felicia Beck is a Customer Care Advisor at 24S, with previous experience as a Customer Success Manager for CitNOW Group in the DACH region, where Felicia increased renewals and improved retention rates through effective account management and relationship building. Additionally, Felicia held roles as a Social Media Manager at YNL and a Senior Sales Executive at durhamlane, focusing on achieving sales targets and enhancing customer satisfaction. Prior experience includes Project Consultant at activpayroll, Development Manager at Circles France, Partnerships Executive at Sodexo, and various earlier positions in event management, corporate communications, and retail sales. Felicia is currently pursuing an MBA in Marketing & Luxury Brand from ISG Luxury Management after earning a Bachelor's degree in Media, Communications, and Cultural Studies combined with Spanish from Newcastle University.