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Lucy Kwon is an experienced program manager with a strong background in social services and project management. At 2-1-1 San Diego, Lucy oversees an $11 million contract, managing a team of 30 and six subcontractors to ensure compliance with budgetary and performance metrics. Responsibilities include establishing performance goals, analyzing data for insights, and coordinating with stakeholders. Previous roles at 2-1-1 San Diego and Carter Burden Network include supervising and coaching staff, managing case loads for senior citizens, and providing health care coverage assistance. Lucy holds a Bachelor of Arts in Psychology from Vassar College.