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Prisca Laprise is an accomplished professional with extensive experience in customer success and operations management. Currently serving as Senior Manager of Customer Success at 1Password since August 2022, Prisca Laprise previously held roles such as Manager of Strategic Operations and Customer Insights at Tonal, where insights driven from robust analysis led to successful implementations for customer care. At Benevity, Prisca Laprise managed a team of 16 in overseeing client onboarding for grants management applications. Prior experience at Booking.com showcased leadership across various customer success operations roles, contributing significantly to revenue growth and team development. Educational credentials include a degree in Hospitality Administration/Management from the Institut de tourisme et d'hôtellerie du Québec, along with additional qualifications in change leadership and customer success leadership from reputable institutions.