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Jessica Dyer Osborne serves as the Lead Customer Advocate at 1888 Mills since April 2022, leveraging extensive experience in operations and administration management acquired through previous roles at Kaufman Law, P.C. from January 2019 to April 2022, where responsibilities included overseeing operations, streamlining processes, and developing strategic policies. Prior positions encompass roles as Firm Administration Manager, Executive Coordinator, Operations Coordinator, and Executive Assistant, all contributing to a strong foundation in coordinating projects, managing schedules, and facilitating communication across departments. Additional experience includes an Intake Assistant position at Schneider Hammers and a Victim Advocate Internship at Douglas County District Attorney's Office. Academic credentials include a Bachelor's degree in Psychology and a Minor in Criminology from Kennesaw State University, obtained in 2017.