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Carli Sciba is an accomplished professional with extensive experience in field operations and customer engagement, currently serving as Senior Manager of Field Operations at 180 Medical since July 2012. Sciba's expertise includes building training programs, enhancing patient retention, and improving customer satisfaction through effective coaching and process implementation. Previous roles at 180 Medical include Team Manager and Customer Engagement Supervisor, where Sciba focused on developing client relations specialists and addressing escalated patient concerns. Sciba's background also includes positions in marketing and public relations at Brickley Delong P.C., The Muskegon Chronicle, Trinity Christian College, and West Michigan Sports Commission, showcasing skills in social media strategy, advertising campaign management, and media relations. Sciba holds a Bachelor of Arts in Business Communication from Trinity Christian College, earned in 2010.