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Toye Adegbotolu is an experienced Salesforce Business Analyst with a proven track record in managing complex Salesforce environments across various organizations since 2018. Currently working at 1218 Global, Toye has played a pivotal role in team management and support at BT, where responsibilities included overseeing a support team, implementing a triaging system for support tickets, and collaborating with stakeholders on production issues and releases. Prior roles at DC Advisory and Smplicity involved developing sales forecasts, training workshops, and maintaining data integrity, while earlier experiences in recruitment and business development provided a strong foundation in client relations and market analysis. Toye holds a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Birkbeck, University of London.