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Katie Villanueva is a seasoned Salesforce Administrator with extensive experience in optimizing system performance and improving user efficiencies. Currently serving as a Salesforce Administrator at 10K since November 2023, Katie previously held the position of Senior Salesforce Administrator at Alliant Purchasing from 2017 to November 2023, where significant achievements included modernizing workflow processes and creating measurable pipelines for Leads and Opportunities. Earlier experience includes roles at ZirMed, Schneider Electric Energy & Sustainability Services, Discover Financial Services, and WKMS, showcasing versatility in technical support, data analysis, compliance management, and operations. Katie holds a Master's degree in Mass Communication/Media Studies and a Bachelor of Science degree in Electronic Media from Murray State University.