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Remote and hybrid workers are getting creative to ease their craving for in-person connection.
When the pandemic began, Devon Fata, CEO of digital product design consultancy and staffing firm , knew he needed the friendship and companionship that he was used to having in person. So, he opened a Zoom call with his friend, and never turned it off. Six months later, he was still sitting at home, working virtually, with his friend on an open Zoom call in the background.
âSometimes we would go hours without talking after saying hello, but something about the ambient sounds of another person, even when we werenât directly interacting, did a lot to calm me and help me focus and feel comfortable,â Fata told The Org. âSometimes you just need someone to be there for you.â
Fata is far from alone, turning to technology and other creative activities to fill the void we never thought weâd miss from âwater coolerâ conversations in the hallways, breakrooms and cubicles of in-person offices. Hereâs how employees are surviving, and connecting, as remote work moves from a temporary solution to the future of work.
Everyone has sat through one too many painful, awkward, Zoom-based ice breakers at some point in the pandemic, as bosses with great intentions try to pull people together and recreate genuine connection. But if silliness isnât really working, donât fight it.
Akhila Satish, CEO of and a 2021 award winner, said, âActivities that are sort of intellectual in their orientationâŚcognitive, rather, can also be very helpful for breaking the ice around water cooler kind of conversation. Itâs really actually hard when you just throw people in a [virtual] room and say, âOkay weâre going to talk and make some real connections.ââ She said her own team is looking towards a book club to create those genuine conversations.
Teams can also walk the line of fun but somewhat structured by having colleagues present about non work-related topics. Cornelius Fichtner, President of , an education provider platform that works on exam simulators, does this with his team.
âI basically thoughtâŚâWhat if we bring long group meetings back minus the work agenda? What if we just⌠hang out?â [We] make presentations about our cats, our kids, our mental health, and sit around going through them unproductively,â he said. âSo far, this has been a big hit. Nothing really replaces human interaction 100%, but I know we all feel grateful for these little group breaks.â
Sure, we can all send a text message. But even a group chat might not be able to replace a conversation you used to have around the lunch table at work. Instead, some bosses and employees are looking to technology to create opportunities to bond informally, such as through and other messaging platforms.
Leslie Radka, Founder and Hiring Manager of , said Slack channels are key for socializing at work: âFor sharing news, discussing hobbies, swapping tunes and recipes, providing inspiration, or simply complaining.â She thinks that company leaders providing these spaces matters. âYouâre showing that itâs crucial to engage with each other as humans â not simply coworkers â by purposefully providing designated spaces for non-work talk.â
Her point that complaining is often a means of connection for employees is something that leaders also must think through â will these spaces be monitored by bosses and team leaders, or will employees be left to their own devices to speak freely? Satish said that depends on the work environment leaders have built long before the pandemic.
âIf you end up creating a culture that is very blunt and open, then it matters a lot less. If you do have sort of a more hierarchical structure, then it would make sense to split up [leaders and employees] so people get the space in which to actually engage,â she said. But much like an in person boss noticing who sits together at a coffee break, she said it can be beneficial for leaders to âkeep tabs on whoâs interacting with whom and create sort of intentionality around it.â That information can possibly be used to group people who work well together, or two who havenât interacted much for a project.
In spite of best intentions, for some a Zoom call with colleagues wonât ever replace live human interaction. But you might notice that you and your neighbors are all sitting in your homes, close together but isolated, needing the same thing. Organizational Psychologist said that even small talk has been reported to be one of the most missed aspects of work.
âThe importance of feeling connected by a small greeting of hello, catching up on weekend activities helps us to feel seen and heard. This seemingly ubiquitous exchange research concludes is important for collaboration, innovation, and performance,â she said. âIt also keeps energy levels high and a degree of satisfaction. Humans are, after all, social creatures.â
Interacting with your neighbors has filled that need for Josh Snead, CEO of , he said, admitting he didnât even know his neighborâs names pre-pandemic.
âAll of that started changing around the summer of 2020 when we discovered that we were all stuck working from home together. What started as awkward waves through the kitchen windows from our respective âdesksâ has evolved into a weekly happy hour and rotating coffee sharing,â he said. Now his coffee sharing tradition has evolved into mid-morning outdoor breaks with neighbors, especially with nice weather, with everyone rotating coffee duty. The in-office water cooler will never look as appealing again.
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